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Addressing complexity and taking a systemic view in service research

Addressing complexity and taking a systemic view in service research Francesco Polese, Cristina Mele, Evert Gummesson Managing Service Quality: An International Journal, Vol. 24, No. 6, pp.-

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Theory of value co-creation: a systematic literature review

Theory of value co-creation: a systematic literature review Marco Galvagno, Daniele Dalli Managing Service Quality: An International Journal, Vol. 24, No. 6, pp.643-683 – The purpose of this paper is...

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Research traditions of innovation

Research traditions of innovation Cristina Mele, Maria Colurcio, Tiziana Russo-Spena Managing Service Quality: An International Journal, Vol. 24, No. 6, pp.612-642 – The purpose of this paper is to...

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Beyond virtuality: from engagement platforms to engagement ecosystems

Beyond virtuality: from engagement platforms to engagement ecosystems Christoph F. Breidbach, Roderick Brodie, Linda Hollebeek Managing Service Quality: An International Journal, Vol. 24, No. 6,...

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The contribution of VSA and SDL perspectives to strategic thinking in...

The contribution of VSA and SDL perspectives to strategic thinking in emerging economies Jaqueline Pels, Sergio Barile, Marialuisa Saviano, Francesco Polese, Luca Carrubbo Managing Service Quality: An...

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The collective consumption network

The collective consumption network Elina Närvänen, Evert Gummesson, Hannu Kuusela Managing Service Quality: An International Journal, Vol. 24, No. 6, pp.545-564 – The purpose of this paper is to...

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